Billing Terms and Conditions

Welcome to Ivora UK!

These Billing Terms and Conditions outline how Ivora UK ("we," "our," "us") processes orders and payments in the United Kingdom. By placing an order with us, you agree to the following terms.

 

Payment Methods

Accepted Payment Methods:

  • American Express

  • Apple Pay

  • Google Pay

  • MasterCard

  • Visa

  • PayPal

 

Billing Information

Accuracy: You agree to provide accurate, complete, and current purchase and account details for all transactions made on our site. Please promptly update your email address and payment method information to ensure we can successfully complete your transactions and communicate with you as necessary.

 

Order Confirmation and Invoicing

  • Order Confirmation: Upon placing your order, you will receive a confirmation email outlining the purchased items, shipping method, and billing details. This email serves as your receipt.

  • Invoice: An invoice will be included with your shipment, itemising all charges, including any applicable shipping costs and discounts applied.

 

Payment Processing

  • Authorisation: By submitting your payment information, you authorise us to charge the specified amount to your selected payment method. All transactions are subject to authorisation and fraud prevention measures.

  • Failed Transactions: In the event of a failed or declined transaction, we will notify you via email. You will need to provide an alternative payment method to complete your order.

 

Disputes and Chargebacks

  • Dispute Resolution: If you experience any issues with your order, please reach out to our customer service team at support@ivora.uk where we are dedicated to resolving any concerns promptly.

  • Chargebacks: Unauthorised chargebacks will be thoroughly investigated. If a chargeback is found to be unjustified, you will be responsible for reimbursing us the chargeback amount along with any associated fees.

 

For more information:

Store name: Ivora UK

Company Name: Hida Commerce

Address: Burmanstraat 29 H, Amsterdam, Noord-Holland, 1091 SH, The Netherlands

Email: support@ivora.uk

Phone: +44 7577 318638

Chamber of Commerce Number: 96727306

VAT Number: NL867734437B01

Customer Service Hours: Monday to Friday - 9:00 AM to 5:00 PM

We aim to respond within 24 hours