FAQ
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Reach out to us at info@ivora.uk—we aim to respond within 24 hours. Before sending us a message, check below to see if your question has already been answered!
Frequently Asked Questions
When will my order arrive?
Orders are typically processed within 1 to 2 business days. Shipping generally takes an additional 5 to 7 business days, depending on your location. If your delivery is delayed beyond this timeframe, feel free to contact our support team.
How do I find my tracking number?
As soon as your order has been dispatched, a tracking number will be emailed to you automatically. Be sure to check your spam or junk folder if you don’t see it. Please note that tracking links may take a little time to become active.
How can I track my order?
To show the current status of your delivery, you can enter your tracking number on our tracking page: https://ivora.uk/apps/parcelpanel
How can I return an item?
To initiate a return, please email us at info@ivora.uk with your order number and the reason for your return. We’ll get back to you as soon as possible with instructions.
Can I change my delivery address after placing an order?
If your order hasn't shipped yet, we may be able to update the address. Please email us promptly with your name, order number, and the new delivery address. Once the order has been dispatched, address changes may not be possible.
What if I receive a damaged item?
We apologise for the inconvenience. Please contact us with your order number and a description of the issue. We’ll do our best to resolve it promptly.
What if my order is incomplete or arrives damaged?
If any items are missing or arrive damaged, please get in touch with us immediately. We offer a 30-day money-back guarantee, so be sure to contact us within that timeframe.
How long does delivery take?
Delivery usually takes 5 to 7 business days after your order has been processed. You'll receive detailed shipping information in your confirmation email.
What condition must items be in for return?
Returned products must be unused, in new condition, and in their original packaging.
Who is responsible for return shipping?
We cover the return shipping costs for defective or damaged products. For all other returns, including exchanges, the customer is responsible for return shipping fees.
What if I ordered the wrong size?
If you need a different size, please email us right away. We’ll assist you with finding the correct size and updating your order.
Company Name: Hida Commerce
Address: Burmanstraat 29 H, Amsterdam, Noord-Holland, 1091 SH, The Netherlands
Email: info@ivora.uk
Phone: +31616237936
Chamber of Commerce Number: 96727306
VAT Number: NL867734437B01
Customer Service Hours: Monday to Friday - 9:00 AM to 5:00 PM