FAQ

When will my order arrive?
After placing your order, you’ll receive a confirmation email indicating that processing has begun. This process typically takes 1-2 working days (Monday - Friday). Once completed, your order will be shipped, and you’ll receive tracking details via email.

Delivery usually takes 3-5 working days (Monday - Friday).

How can I track my order?
To check the current status of your delivery, you can enter your tracking number on our tracking page.

How can I return an item?
To initiate a return, please email us at support@ivora.uk with your order number and the reason for your return. We’ll get back to you with instructions.

What if I receive a damaged item?
We apologise for the inconvenience. Please contact us with your order number and a description of the issue. We’ll do our best to resolve it promptly.

What condition must items be in for return?
Returned products must be unused, in new condition, and in their original packaging.

If you have any questions or concerns, we'll be more than happy to assist! Just let us know using some of the contact info below.

Customer Services Hours:
Monday to Friday: 9:00 - 17:00 GMT

Email: support@ivora.uk
Phone Number: +447418377901
Contact Form: Click Here

Business Information
Ivora UK is operated by Trust Ads, s.r.o. a company registered in the Czech Republic.

Company Number: 21681953
DUNS Number: 764384156
VAT Number: CZ21681953

Address:
Křižíkova 44
Prague 18600