Shipping Policy
Key Details
- Order Cut-Off: 16:00 GMT
- Processing Time: 1–2 business days (Mon–Fri)
- Delivery Time: 3–5 business days (Mon–Fri)
- Free Shipping: Available on all UK orders
Order & Shipping Process
Once your order is placed, you’ll receive a confirmation email letting you know it’s being prepared. Processing takes about 1–2 business days (Monday–Friday).
As soon as your order ships, we’ll send you an email with your tracking number so you can follow its progress.
Delivery usually takes 3–5 business days (Monday–Friday).
All UK orders ship free of charge.
Damaged or Incorrect Items
If your order arrives damaged or not as expected, please send clear photos to support@ivora.uk We’ll review the issue quickly and arrange a replacement if necessary.
Delivery Delays
If your order hasn’t arrived after the standard processing and delivery timeframe, please allow an additional 2 business days and check your tracking information for updates.
If it still hasn’t arrived after this, contact us at support@ivora.uk and we’ll investigate further.
Order Cancellations
If you need to cancel your order, please contact us immediately at support@ivora.uk. Once your order has been prepared for dispatch, cancellations are no longer possible, and the normal return process will apply.
If you have any questions or concerns, we'll be more than happy to assist! Just let us know using some of the contact info below.
Email: support@ivora.uk
Phone Number: +447418377901
Contact Form: Click Here
Business Information
Ivora UK is operated by Trust Ads, s.r.o. a company registered in the Czech Republic.
Company Number: 21681953
DUNS Number: 764384156
VAT Number: CZ21681953
Address:
Křižíkova 44
Prague 18600