Return & Refund Policy
- Return Window: 30 days from delivery
- Restocking Fee: None
- Refund Timeline: Up to 7 days
- Return Shipping: Customer pays return costs
- Exchanges: Accepted within return period
- Terms: All returns follow our Terms of Service
Return Eligibility
Items must be returned within 30 days of receipt. Products must be unused, unworn, and sent back in their original packaging with all tags attached. Requests made after this period cannot be accepted.
How to Start a Return
Email us at support@ivora.uk with your order number and reason for return. All returns must be pre-approved. Once approved, we’ll send you detailed return instructions.
Refunds
Refunds are issued back to your original payment method after inspection. Processing may take up to 7 business days from approval. No restocking fee applies.
Exchanges
Exchanges are available within 30 days for new and unused items. To request one, contact us with your order number and the product you’d like instead.
Order Cancellations
If you need to cancel, please reach out immediately. Once an order has entered processing, cancellations are no longer possible, and the standard return policy applies.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please email clear photos to support@ivora.uk. We’ll arrange a replacement or resolve the issue quickly.
Contact & Business Information
If you have any questions or concerns, we'll be more than happy to assist! Just let us know using the contact info below.
Customer Service Hours:
Monday - Friday: 9:00 - 17:00 GMT
Email: support@ivora.uk
Phone: +44 7418 377901
Contact Form: Click Here
Business Information
Ivora UK is operated by Trust Ads, s.r.o., a company registered in the Czech Republic.
Company Number: 21681953
DUNS Number: 764384156
VAT Number: CZ21681953
Address:
Křižíkova 44
Prague 18600